FAQ

To create a customer account, simply click on “My Account” at the top of the screen, enter your email address and follow the steps provided.

With a customer account you can access your order history and the status of current orders at any time.
It also saves you time at checkout and allows you to save and sync your wish list.

In addition to the country and year of publication standards, you can search and filter by many other criteria on our website.
Just try it out and search for specific terms, categories, motifs, states and even locations, for example.

Please feel free to contact us at any time - ideally via our contact form on the "Contact" page.
You can also send us your search list by email.
We have very good international contacts and will be happy to help you find specific articles and editions.

You are welcome to send us your search list by email at any time.
We have very good international contacts and will be happy to help you find specific items.
The search is non-binding for you and of course free of charge.

The best thing to do is to sign up for our free newsletter - we will inform you at regular intervals about new items and current offers. The newsletter is free and can be unsubscribed at any time.

You are also welcome to send us a search list. When processing search lists, we will automatically contact you as soon as an item from your list is available.

For the 5th (2020) and 10th (2025) anniversary of the 0 euro notes, there are many motifs available in two versions, the usual standard edition (also called Classic) and a so-called Anniversary edition.
For the 2020 banknotes (up to 2022), the Anniversary version, unlike the Classic version, has a hologram on the left front with the text "Anniversary 2020".
For the 2025 banknotes, the Anniversary version, unlike the Classic version, has a gold emblem on the left front with the text "10 Years Anniversary 0€ Souvenir" and a gold logo on the right front.
In addition, the circulation of the Anniversary editions is significantly smaller than that of the Classic editions.
Otherwise, both versions are identical in terms of text and motif.

All zero euro notes are, with the approval of the European Central Bank (ECB), printed by the world's third largest banknote manufacturer, the renowned securities printing company Oberthur Technologies in France - with the security features typical of banknotes.

We offer gift vouchers in various amounts and designs, both digital and printed.
To do this, simply enter the term "voucher" in the search in our shop or select the "Gift Vouchers" category under "Shop" in the navigation bar.

To redeem a voucher, click on the shopping cart at the top right of the page and then click "Enter code". Then enter the voucher code there.

We ship worldwide.

However, in special situations (e.g. war, riots) it may happen that shipping to certain areas is temporarily not possible by the shipping service provider. We check this when processing each order and will inform you immediately of any possible changes or delays.

Shipping to US:
Due to the recent political activities by the US government, we have suspended sales to the United States until there is a change of administration.

We deliver free of charge to most countries from a value of 200 € - within Germany already from 100 €.

You can find more details about free shipping on the 'Payment & Shipping' page.

- Postal code:
If there is no postal code for your address, please enter 00000 as the postal code.
- Telephone number:
If you have any questions, please always provide a valid telephone number in the format +1 123 456789.

We offer customers currently located in Helgoland or Büsingen sales and shipping without German VAT.
Please contact us BEFORE submitting your order if you would like a VAT exemption.

- PO box:
Please always include your post office box (if available) in PO Box 12345 format.
- Postal code:
If there is no postal code for your address, please enter 00000 as the postal code.
- Telephone number:
If you have any questions, please always provide a valid telephone number in the format +1 123 456789.

We accept all common payment options:
- PayPal Checkout (PayPal / PayPal Pay later)
- Credit card
- Apple Pay
- Bancontact
- BLIK
- eps
- Google Pay
- iDEAL
- Direct debit (SEPA)
- MyBank
- Przelewy24
- SOFORT
- Payment on account (via invoice) (for regular customers)
- Advance payment via PayPal ("PayPal manual payment")
- Advance payment via bank transfer
- national payment methods

Individual payment methods may be restricted or unavailable in certain countries and/or for certain items.

Further details can be found on the "Payment & Shipping" page.

We speak German, English, Russian and Ukrainian.
If necessary, you are also welcome to contact us in another language.